What an aging phone system is costing you
The on-premise phone box in the closet was probably installed with the office. It can't ring a cell phone, it doesn't know who's calling, it dies when the power does, and the one company that still services it charges by the visit. Meanwhile, a missed call at a dental practice, a dealership service line, or a law office is a missed appointment, a missed repair order, or a missed client.
Cloud VoIP replaces the box with a service: desk phones that plug into your existing network, softphones on laptops, and a mobile app that shows your business number. Nothing in a closet, nothing to replace when it fails, and your number follows you.
What we set up
- Cloud PBX with auto-attendant, ring groups, queues, and business-hours routing
- Desk phones, headsets, and the mobile and desktop apps
- Number porting scheduled for zero downtime
- Voicemail-to-email and transcription
- Call recording and reporting where you need it
- Integration with practice management, DMS, or CRM tools so the caller's record opens with the call
- Fax-to-email for practices and firms that still receive faxes
- E911 configuration for every location
Built for multiple locations and remote staff
A brokerage with two offices, a practice with a satellite location in Venice, or a firm with attorneys working from home all run on one phone system with one number plan. Transfers between locations are free. A receptionist in Sarasota can answer for Port Charlotte.
Why 3CX, and why us
We are a 3CX Silver Partner, and 3CX is the platform we deploy for our clients. It gives you call queues, recording, reporting, mobile and desktop apps, and integrations with CRM and practice-management tools without per-feature add-on pricing.
We also know 3CX from the inside. Our founder, Evan Fannin, built Sikurd, a monitoring and management platform built for managed service providers to keep fleets of 3CX phone systems healthy: license status, call capacity, and system health across every customer system in one place. Every 3CX system we support for you is watched by Sikurd, so an expiring license or a system running out of call capacity shows up on our screen before it shows up as a missed call.
How onboarding works
- Assess: we review your current call volume, routing, and integrations.
- Build: call flows, queues, and auto-attendants are built and tested before cutover.
- Port: numbers move on a scheduled date with no downtime.
- Train: staff get the apps on their desks and phones, with a short walkthrough.
- Monitor: Sikurd watches the system around the clock from day one.
What it costs
Priced per line, with setup and number porting included. Phones are purchased or leased. Ongoing support is part of the managed plan, so a phone problem is just another ticket.