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(888) 538-6881, option 2 for support. Average response under 15 minutes during business hours.

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Email

For non-urgent requests. We'll open a ticket and follow up.

info@4gurus.com

Support hours and response

Help desk: Monday to Friday, 8:00 AM to 5:00 PM ET
Monitoring: 24/7 on every managed endpoint and server
Emergencies: after-hours line for managed clients with an active outage or security incident
Average first response: under 15 minutes during business hours

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Questions we hear

Frequently asked questions

Don’t see your question? Call us and a real person will answer.

What are your support hours?

Help desk hours are Monday to Friday, 8:00 AM to 5:00 PM Eastern. Monitoring runs 24/7, and managed clients have an after-hours emergency line for outages.

How fast will someone respond?

Support requests are acknowledged within 15 minutes on average during business hours. Critical operational issues are prioritized and escalated to senior engineering.

What counts as an emergency?

Anything that stops your business from operating: an outage, a suspected security incident, or a failed system during patient or customer hours.

Free IT assessment

Know where you stand before something breaks

A plain-English review of your security, backups, and support experience. No cost, no obligation, and the report is yours to keep.

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