Why a documented process matters
Most IT problems that drag on for months aren't technically hard. They drag on because nobody owns them, nobody documents them, and the same symptom gets patched over instead of root-caused. A written process fixes that.
What you can expect in the first 30 days
- A complete inventory of every device, user account, license, and vendor on your network
- Urgent security gaps closed first, usually within the first two weeks
- Monitoring and backup verification live on every managed system
- A written summary of what we found and what we recommend, in plain English
What you can expect every quarter
- A business review that ties your IT budget to what your business needs next
- A security posture check against current threats and insurance requirements
- A refreshed roadmap for hardware refreshes, licensing, and projects
